Privacy policy

BASIC CONCEPTS
1.1.Company or Personal Data Controller - MB "Tvirtas sukibimas", a small partnership established under the laws of the Republic of Lithuania, code 303469949, registered office address V. Nagevičiaus g. 3, LT-08237 Vilnius.

1.2 Client or Data Subject - a natural person - the Company's customer (including website visitors) whose personal data is collected by the Company.

1.3. eShop - the Company's electronic shop at https://tvoris.lt.

1.4 Services - all services provided by the Company.

1.5 Personal Data means any information relating to a natural person - Data Subject - whose identity is known or can be identified, directly or indirectly, by reference to data such as a personal identification number, one or more physical, physiological, psychological, economic, cultural or social characteristics specific to the person.

1.6 Processing of personal data shall mean any operation performed upon personal data, such as collection, recording, accumulation, storage, classification, grouping, aggregation, modification (addition or alteration), provision, disclosure, use, logical and/or arithmetical operations, retrieval, dissemination, destruction, or any other operation or set of operations.

1.7 "Partner" means a legal entity that provides services to the Company in connection with the Company's business, or sells goods to the Company, or conducts joint projects with the Company, including, but not limited to, marketing promotions, joint sales campaigns, loyalty programs, etc., in the media, on websites, in the Online Shop, in retail stores, in supermarkets, etc.

1.8. "Cookie" means a small piece of text information that is automatically created when browsing a website and stored on the visitor's computer or other device.

1.9 Direct Marketing - activities designed to offer goods or services to individuals by post, telephone or other direct means and/or to seek their opinion on the goods or services offered.

1.10. Privacy Policy - means this document setting out the principles and rules for the processing of Personal Data when using the services of the Online Shop.

1.11. Account means the Customer's basic login data to the Online Shop, consisting of a single email address and a Password.

1.12. Password means a unique combination of numbers, letters, or numbers and letters or other symbols created by the Customer and used to log in to the Online Shop.

GENERAL PROVISIONS
2.1 The Customer authorises the Company to carry out all processing of Personal Data to the extent and for the purposes set out in this Privacy Policy.

2.2 Personal data shall be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the processing and protection of Personal Data, as well as this Privacy Policy.

2.3 The Company processes Personal Data in accordance with the following principles:

2.3.1. Personal Data is collected for defined and legitimate purposes;

2.3..2. Personal Data is processed accurately, fairly and lawfully;

2.3..3. Personal data are adequate and only to the extent necessary for their collection and further processing;

2.3..4. personal data are kept up to date;

2.3..5. personal data shall be kept in a form which permits identification of the Data Subject for no longer than is necessary for the purposes for which the data were collected and processed.

2.3..6. All information concerning Personal Data is confidential;

2.3..7. The Customer's Personal Data and personal information will not be used for any unlawful purpose.

2.4. The Customer shall be deemed to have read and accepted the Privacy Policy in its current version when making a purchase in the Online Shop. If the Customer disagrees with any part of the Privacy Policy or the Privacy Policy, in such case the Customer shall not place an order and shall not purchase the product in the Online Shop.

2.5 The Privacy Policy is available on the Online Shop and can be printed at any time. The Privacy Policy may be amended, supplemented or updated at the discretion of the Company. The new version of the Privacy Policy shall be published in the Online Shop.

2.6 The Customer may place an order in the Online Shop without registering, or through their Account after registering in the Online Shop.

2.7 During the initial registration to the Online Shop through the Account, the Customer is required to provide his/her e-mail address and to create a secure password and to provide accurate Personal Data to the Online Shop. The Customer is responsible for their correctness. Upon creation of an Account, the Customer shall be provided with an identification code.

2.8 When using the Services or making purchases in the Online Shop, the Customer must always provide accurate Personal Data to the Online Shop and is responsible for its accuracy.

2.9 The Customer shall have the right to change and amend the Personal Data in the Account at any time or to contact the Online Shop with a request to cancel the Account.

2.10. The Customer shall not disclose the Password to third parties and shall keep it secure, otherwise the Customer shall bear all the related liability.

COLLECTION, USE, CORRECTION AND STORAGE OF PERSONAL DATA
3.1 The Company respects each Customer's right to privacy. The Customer's Personal Data (i.e. name, surname, email address, telephone number, delivery address, age/year of birth, payment details (bank account number, payment method, etc.), purchase history, and, with the Customer's consent, age, gender, date of birth, area of residence) is collected and processed for the following purposes:

3.1.1. for the purpose of e-commerce. The following Personal Data is processed: name, surname, email address, telephone number, delivery address, age/year of birth, IP address, payment details for goods/services. The retention period of Personal Data used for the purpose of e-commerce is 5 (five) years from the date of the last login to the Online Shop.

3.1.2. for the purpose of direct marketing. The following Personal Data is processed: name, surname, telephone number, e-mail address, address, age, gender, date of birth, place of residence. The retention period of Personal Data used for the purpose of Direct Marketing is 5 (five) years from the date of the last login to the Online Shop.

3.2 The Customer may consent to the processing of his Personal Data (name, surname, telephone number, e-mail address, address, age, gender, date of birth, area of residence) for the purpose of Direct Marketing. If, after giving consent to the processing of his/her data for the purpose of Direct Marketing, including the receipt of Direct Marketing Communications, the Customer subsequently ceases to consent and informs the Company thereof, the Company will no longer process his/her Personal Data for the purpose of Direct Marketing and will not send the Customer any electronic newsletters, except for the information related to the Customer's order.

3.3 The Customer shall have the right at any time to withdraw its consent in clause 3.2 for the Company to process the Customer's Personal Data for the purpose of Direct Marketing by giving notice to the Company by email to info@tvoris.lt and clearly stating that it withdraws its consent to the use of its Personal Data for the purpose of Direct Marketing and that it does not wish to receive any Direct Marketing communications.

3.4 The Customer shall also have the possibility to refuse to exercise his/her right to object to the processing of the Customer's Personal Data for the purpose of Direct Marketing by clicking on the relevant link contained in each email sent.

3.5 The Customer, as the Data Subject, has the following rights in relation to the processing of the Customer's Personal Data:

3.5.1. to receive from the Company information about the processing of the Client's Personal Data, to have access to his Personal Data and how it is processed;

3.5.2. to obtain information from the Company as to the sources and nature of the Customer's Personal Data, the purposes for which it is processed, the recipients to whom it is provided and has been provided for at least the last 1 (one) year;

3.5.3. to request rectification, destruction of the Client's Personal Data or suspension, except for storage, of the processing of his/her Personal Data where the Personal Data is processed in violation of the provisions of the Law of the Republic of Lithuania on the Legal Protection of Personal Data and of any other laws.

3.6 In order to exercise his/her rights, the Customer must present his/her passport, identity card or driving licence. The Company shall provide the Data Subject with information on the processing of the Personal Data of the Data Subject once a year free of charge. The Customer may exercise his/her rights under Clause 3.5 by contacting info@augintiniui24.lt. The Company shall have the right to correct, amend, delete Personal Data or suspend the processing of Personal Data only after the identity of the Customer who made the request has been identified.

3.7 The Customer's Personal Data shall not be disclosed to third parties, except in the following cases:

3.7.1. where the Customer's consent is obtained as set out in this Privacy Policy;

3.7.2. when Personal Data is provided for e-commerce purposes to Partners who provide services to the Company in connection with the Company's business;

3.7.3. in cases provided for by the laws and regulations of the Republic of Lithuania, to competent authorities.

3.7.2. payments in the e-shop are processed using the makecommerce.lt platform, which is operated by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), therefore your personal information necessary for the execution and confirmation of the payment will be transmitted to Maksekeskus AS.

3.8 The Customer is aware of his/her right to object to the processing of his/her Personal Data for the purpose of Direct Marketing, i.e. the Customer has the right to object immediately or at a later stage.

3.9 The Customer consents to the transfer of its Personal Data to Partners in the course of the Customer's order placed in the Online Shop, as well as in the course of the Company's provision of Services to the Customer, and to the Company's Partners as set out in clause 3.7.

3.10. If the Customer does not agree to the Privacy Policy, the Customer will not be able to use the services of the Online Shop.

3.11. The Company, shall implement organizational and technical measures to protect Personal Data against accidental or unlawful destruction, alteration, disclosure, as well as against any other unlawful processing.

3.12. The Customer agrees that in cases where it is necessary pursuant to the instructions of the competent authorities and/or the Customer's Personal Data may have been used in the course of an illegal activity, or where there are reasonable suspicions of identity theft for which a pre-trial investigation is being conducted by the competent law enforcement authorities, or where there are any other legitimate grounds or purposes, the Customer's Personal Data shall be retained on the Company's servers for a longer period of time than that set out in this Privacy Policy.

3.13. Upon receipt of an instruction or enquiry from a Data Subject in relation to the processing of Personal Data, the Company shall provide the Client with a response, either granting the request/instruction or reasoned refusal to do so, no later than 30 (thirty) calendar days from the date of the Data Subject's request. If the Data Subject so requests, the response shall be in writing.

3.14. In order for the Company to be able to offer the Customer full services in the Online Shop, the information Cookies are stored on the Customer's computer (device) with the Customer's consent and are used to identify the Customer as a previous user of the Online Shop, to collect statistics on the traffic of the Online Shop and information about the shopping cart. The Customer may at any time view which Cookies are being stored and may delete some or all of the stored Cookies.

3.15. To learn more about Cookies, such as how to manage or delete them, you can visit www.allaboutcookies.org.

OTHER PROVISIONS
4.1 The Company has the right to change, amend or supplement the Privacy Policy in whole or in part. Amendments or changes to the Privacy Policy shall take effect from the date of their publication.

4.2 If you have any questions, please contact the following contacts: e-mail - info@tvoris.lt